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  • Jared Hancock's avatar
    Dynamic data for osTicket · 9e75169e
    Jared Hancock authored
    *This is a major redesign / rework of the osTicket base*
    
    This patch drops the concept of static ticket metadata and allows for an
    admin-configurable arbitrary data that is attachable to tickets
    
    The system is architected such that the base osTicket install now comes with
    a "default" form that has fields for subject, name, email, and phone number.
    This form is editable to allow for the addition of arbitrary other fields;
    however, the basic fields must remain in order to be associated with a
    help-topic and attached to a ticket.
    
    This concept can be expanded to allow for arbitrary data associated with
    registered clients or ticket thread items.
    
    Forms are comprised of sections. Sections have a title and instructions
    properties and a list of fields. Fields have various implementations to
    represent different data such as text, long answer, phone number, datetime,
    yes/no, and selections, and are configurable to define the look and feel and
    interpretation of the respective form field.
    
    Dropdown lists are represented as "Dynamic Lists", which are
    admin-configurable lists of items. Dropdowns can be optionally represented
    as Bootstrap typeahead fields.
    
    This also adds the start of a simple ORM which will hopefully be expanded in
    the future to support multiple database platforms. Currently, only MySQL is
    implemented.
    9e75169e